Frequently asked questions
Bowling FAQ
Got bowling equipment questions? Flying Bowling's FAQ page has the answers! Find expert advice on string pinsetters, pinsetters, duckpin bowling, and standard bowling equipment. Learn about maintenance, troubleshooting, and more. Get your queries resolved quickly and easily.
Installations
How long does it take to install bowling equipment?
The installation process can take between 2-4 weeks, depending on the size of the project and the specific type of equipment being installed.
Do you provide technical support after the installation?
Absolutely. We offer ongoing technical support, including regular maintenance and emergency repair services.
How long does it take to install the equipment?
It takes about 7-15 days for a standard venue, and it takes an average of 2 days to install a fairway.
Was the equipment installed by professional technicians?
The installation team we dispatched is composed of professional technicians who have undergone rigorous assessment and training and have rich experience in bowling equipment installation. The team uses digital debugging tools throughout the process to ensure that each component of the equipment can be accurately installed and debugged to achieve optimal operating conditions.
Products
Can I customize the bowling equipment to fit my venue's theme?
Yes, we offer fully customized solutions, including lane colors, scoring systems, and pinsetter designs to match your venue’s theme.
What types of bowling equipment do you have?
Flying Classic Standard Bowling (FCSB), Flying Smart Duckpin Bowling (FSDB), Flying Ultra Standard Bowling (FCSB Ultra)
Does your bowling equipment meet international standards?
It meets international standards. The equipment strictly follows the US USBC (United States Bowling Congress) international standard certification, which is one of the highest standards recognized by the global bowling industry. USBC certification ensures that our equipment has reached the international top level in terms of safety, durability, performance and user experience.
Are environmentally friendly materials used?
All wood products are USBC certified, the paint complies with EU REACH standards, and environmental testing reports are provided
Can I choose the color and brand logo of the equipment?
Personalized customization is supported, including lane color, LOGO, theme lighting system, etc.
What material is used for the bowling lane? How long is its lifespan?
It is made of high-strength maple wood + synthetic composite material, and has been treated with anti-corrosion. Under normal use, its lifespan exceeds 15 years.
How to deal with the differences in power/specification standards in different countries?
Support 110V—240V voltage adaptation, comply with international safety certifications such as CE/UL, and provide localized standard transformation services.
Can you provide customized bowling alley design solutions?
Yes, we provide full customization services from space planning, equipment selection to theme design.
Is your equipment suitable for beginners?
Our equipment is easy to operate and equipped with auxiliary aiming lines, so even those who are new to bowling can quickly get started.
What is the noise level of the equipment?
We are well aware of the importance of a quiet and comfortable environment for bowling, so we designed sound insulation cotton and shock-absorbing pads in the equipment area and the lane area to fully reduce the noise and vibration of the equipment during operation, creating a quiet and comfortable sports space for you, allowing you to focus more on enjoying the fun of bowling.
Company
Are there any successful cases for reference?
We have built a variety of projects such as commercial venues, hotel entertainment centers, etc. for global customers. The case library can be provided in a targeted manner (including pictures/videos)
What are the advantages of your brand compared with other international brands?
Compared with other international brands, our equipment has significant price advantages and lower maintenance costs. We provide customers with more cost-effective options by optimizing the design and manufacturing process while ensuring high quality and compliance with USBC international standards.
Do you have internationally certified production qualifications?
Our factory has passed ISO 9001 quality management system certification, and our products meet ASTM international bowling equipment standards.
Do you have independent R&D capabilities?
We have set up an independent R&D department and have launched a number of new equipment and innovative technologies such as the smart scoring system, Flying Smart Duckpin, and oil drop machine in the past three years.
Technology
Are your products compliant with European safety standards?
Yes, all of our products meet the required EU safety and regulatory standards.
What is the degree of automation of the equipment? Does it support automatic scoring, automatic ball return and other functions?
Fully automated. Our equipment is equipped with an independent intelligent scoring system, and also has automatic ball return and ball up functions to ensure that the game can proceed smoothly, which greatly improves the user experience and reduces labor costs and maintenance difficulties.
Can old equipment be upgraded?
We provide personalized transformation solutions for different venues, such as replacing old pinsetter machines with the latest string pinserrer machines , LED interactive lanes, etc.
Is there any charge for remote technical guidance?
Free lifetime remote video diagnostic service to quickly resolve software/settings issues
How can I get the latest technology upgrades?
Our customers can get software updates for free and hardware upgrades at cost price.
Service
What is the warranty on your bowling equipment?
We provide a standard 1-year warranty on all equipment, with extended warranties available upon request.
How long do you provide warranty service?
The whole machine is under warranty for 2 years, and the core components (motor/mainboard) are extended to 3 years, and the maintenance is at cost price for life.
What are the free cases during the warranty period, and what are the cases that require additional charges?
Covering failures caused by material/workmanship defects, providing free labor and parts repairs; non-quality damage will be charged at cost, and a detailed quotation will be provided for confirmation before repair.
If there is a problem with the equipment, how long will it take you to respond?
We promise to provide a solution within 12 hours (24 hours for overseas customers), and serious failures will be handled first.
Do you provide regular maintenance services?
You can sign an annual maintenance agreement, which includes quarterly inspections, lubrication maintenance, system upgrades and other services.
How to complain if you are not satisfied with the after-sales service?
You can directly contact the Global Service Director (email: mike@flyingbowling.com/phone: 0086 18011785867), and we promise to issue a solution within 24 hours.
Is there any training or guidance service to help customers use the equipment better?
Free on-site or remote training, with a Chinese-English bilingual operation manual + fault code quick reference table to help customers use the equipment better.
Customer care
My room isn't quite long enough. Can you install slightly shorter lanes that are non-regulation length?
Of course, we can customize bowling lanes according to your venue.
My room is only about 50 or 60 feet long. How short is too short" for bowling lanes?
That depends on what each person likes. It's like asking how low we can put a basketball goal so that it's still fun. If your bowlers are mostly kids or people who haven't bowled much, they might not mind extremely short lanes. But serious league and tournament bowlers won't like a lane that isn't the normal size.
Do I get a discount if my bowling lanes are shorter than standard length?
Shorter lanes require additional labor to cut and splice materials, which offsets any potential material savings. As a result, pricing remains the same regardless of lane length.
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